Project Management at Customer Site seems to be a night mare for many new commers in to this field and also to the experienced ones at times.
"I'm the customer, you deliver me what I'm asking for"
This statement will tell you how annoyed a customer will be when his expectations are not met. Managing customer at customer site is like meeting the lion at lions Den. You dont have worser scenario than this if you dont have a history of please experience with the customer you have met so far.
No worries, see the below given quotes by unknown:
"To my customer"
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
Being at Customer site the Implementation consultant and software engineers needs to follow very small things which can make the customer happy.
You have to make sure you have the following information before you go to the customer site for the implementation.
1. Project deliverables
What is to be delivered. A Product with what features. What is their expectations on the product ? What is the history pre-sales communication between the customer and the organisation. What are all the modules to be delivered
2. Scope of the activity to be done
What you are going to do there. Training, Implementation, Mapping of the requirements in the product, Data Migration. Be aware of the activity going to be dealt there. Try to get acquainted with the necessary techniques in handling these activities.
3. Understanding Customer Business
Basic understanding of business being done by the customer.
If you understand the business nature of the customer it will help to speak with them in their language which helps to build the rapo with the customer in the future it will be the credit you can bet up on to certain extent.
Will blog further in the upcomming blogs.. soon...